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We come across people we find annoying in all areas of our life. That friend who we know is always late and just 'inconsiderate' (not you Tara O); the work colleague who can't quite get things right and we think is 'hopeless'; that couple who always disappear when it comes time to pay the bill who are just 'so tight'.

According to Brene Brown if we assume that on any day people are generally just trying to do the best they can, and then apply empathy and generosity to people's actions we move can move from thinking of their actions in terms of what we think and feel they should be doing, and try to understand who they are and where they are at.